I ordered this wig on June 29th, for my birthday trip to Vegas on July 13th. Plenty of shipping time per their policy. My wig was delivered July 15th! So I had to go out and buy another wig since I didn't get my birthday hair in time. All they offered was 20% off a future purchase, and a happy birthday. They forgot to ship it, and didn't want to admit it. I know this because after I complained about the tracking number not updating, suddenly it updated but was JUST leaving NJ. Will never order from the again.