Customer Service Policies

How long are your shipping times?

2-3 business days for most items delivered in the contiguous US.  Some items will display 3-5 business days for processing on their respective product pages.

What happens if my package is lost or damaged?

We are not liable for packages that are marked delivered by the carrier unless you purchase ROUTE.  Please create a case with the appropriate carrier if you did not purchase ROUTE. 

If you added Route to your order, your package was insured from loss, damage, and theft. You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. Their team is ready to assist you with any questions you may have!

What is your refund policy

All sales are Final Sale and we do not offer returns, unless you purchase Seel Return Assurance.

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.  You can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is Final Sale as stated above.

For defective or damaged products, please determine return eligibility at the link below:

https://elevatestyles.returnscenter.com/

Elevate Styles will determine if your item(s) is acceptable for a refund at the time it is received in accordance with our policies.

  • There is a basic 20% restocking fee and in some instances more depending on condition. 
  • ORIGINAL SHIPPING PAID is not REFUNDABLE
  • All items must be brand-new, unworn, un-cut, un-altered.
  • All original packaging is required and returned in the same manner received
  • We do not accept returns after 14 days of receipt

 

 

How does our affiliate program work?

Our affiliate program is simple and easy!  Sign up and provide all of your information for Elevate to review by going to the "My Account" area and clicking the "My Affiliate Account."  Once your account is approved you will have a link to share and when anyone makes a purchase using your link for Elevatestyles.com you get a 5% commission.

The 5% commission is based on the paid order total not including tax, discounts, vouchers or shipping.

After reviewing your commission total - Elevate will send out payments during the last week of every month.  No minimums.

We reserve the right to revoke any affiliate's account or the affiliate program at any time.