Returns & Exchanges

Email cs@elevatestyles.com to start a return or exchange. Include your order number and the item(s) involved. For exchanges, also tell us the color you'd like instead.

Returns

• Request within 14 days of receipt.
• We do not provide return shipping. Customers pay return shipping.
• Returns must be sent with tracking. Without tracking, we cannot guarantee the return.
• A 25% restocking fee applies to all returns.
• Items must be brand new: unworn, uncut, unaltered, and not opened or tried on. Open wigs that have been tried on are not accepted.
• Original shipping and Parcel Shield are non-refundable.
• Final sale items are not eligible.

After we confirm your request and receive and inspect the item(s), we issue the refund, minus the restocking fee.

• Refunds go to the original payment method within 5 business days after we receive and inspect your return.
• International returns follow the same rules. Customers pay return shipping, and duties and taxes paid on the original order are non-refundable.

Exchanges

• Exchanges are only for the exact same wig in a different color, with the same style and the same length. We can't exchange for a different length, style or item.
• Request within 7 days of receipt.
• We do not provide return shipping for the item you send back. Send it with tracking. Without tracking, we cannot guarantee receipt.
• Once your exchange is approved and we receive the item, we ship your new color back to you with free shipping.
• The same condition rules apply: brand new, unworn, uncut, and not opened or tried on. We do not take back open wigs that have been tried on.
• Final sale items are not eligible.

Color & order accuracy

Please check your order confirmation for the exact color and item you selected before requesting a return or exchange. We fulfill and stand by what is listed on your order confirmation, not what you thought you ordered or how a model photo looks on screen. Model and lifestyle images are examples only.

If you ordered a specific color (for example, Color 1) and received that color, the order is correct even if it looks different from the model's photos. We do not provide return postage for wrong-item or wrong-color claims when the shipment matches the order confirmation.

Questions? Email cs@elevatestyles.com