How long are your shipping times?
Shipping times can vary based on item availability. For on hand items, we aim to process and ship orders within the same business day before 4PM, with delivery taking approximately 2-3 business days within the USA. Outre Branded Products, which our supplier has in stock, require a 3-business-day lead time before our normal shipping process. Please allow 5-7 business days for delivery after placing an order for Outre Branded Products.
How do I make a return?
We carefully evaluate returned items to determine refund eligibility. Please note that a 20% restocking fee, and possibly a higher fee based on item condition, will apply. Original shipping costs are non-refundable. Items must be brand-new, unworn, uncut, and unaltered, with all original packaging. Returns are not accepted after 14 days from receipt.