I ordered this wig November 30th, it took 3 days to process, it wasn't shipped out until the 3rd, I did however received it on December 5th(my birthday). When I open the box, the wig did not look anything like it did on the model or on any of the review videos I watched, the wig was thick and wiry (rough). I tried working with it by trying to get it to look like the model or the videos, finger combing, brushing, flat ironing, immersing in water(to try to soften), attempting styling again, the texture remained the same, I did get good results.